Let's be more selective about who represents the consumer's voice when it comes to poor customer service!

http://www.consumerist.com/consumer/complaints/charter-communications-customer-service-is-an-abject-failure-240177.php

OK. the Charter rep is clearly retarded. But so is the customer. He signed up for a 6 month promo. He paid the promo price 6 times. What did he think would happen in month 7? The bill is prorated (like everyone's cable bill always has been) so the payment you make in Feb is actually for your service in March. So he could just cancel or reduce the services he has and it would automatically reduce his current amount owed. I guess, just because Charter can't train their chimps right doesn't excuse this cat from being and idiot.