I woke up on the floor after I read this and my left eyeball was blood red.

I think I completely stroked out.

I went to Microsoft's email support and wrote them to tell them that, even though I had followed all of the steps outlined in their procedure, I had not been able to recover my content drm. What they returned was a copy/paste of the sheet of instructions that had come with my refurb unit that outlined the instructions, I had just written to tell them, hadn't worked. I'm thinking there was a mistake, type, snafu in whatever process they use to txfr the licenses over when they ship a refurb unit. They're thinking about rainbows and fairy farts or whatever the hell it is people think about when they answer without reading the fucking question.

Hello,

Thank you for contacting Microsoft online support for XBOX. I am Ashley and I will be helping you today with this issue.

I understand that you would like to know on how to reactivate your premium content or to restore your Digital Rights Management (DRM) licenses after you receive your console back from being repaired. We appreciate your inquiry and we are glad to be of help.

If you follow these steps, you can access your content while you're not signed in to Xbox LIVE.

Note: If you exchanged your console at a retail store by using the retailer's return policy instead of sending the console directly to the Xbox Repair Center, these steps do not restore your licenses. In this case, you must do one of the following:

. Use the DRM tool found at http://xbox.com/drm

. Contact Xbox Support to have your licenses manually restored

To view the FAQ for the DRM tool, visit the following Microsoft Web site:

http://www.xbox.com/en-US/support/systemuse/xbox360/licensemigration/faq.htm

If you previously downloaded content from Xbox LIVE Marketplace, you must connect to Xbox LIVE to restore the licenses for that content on your specific Xbox 360 console, if you want to use the content when you are not connected to Xbox LIVE.

To restore your licenses, follow these steps:

1. Attach the hard drive or memory unit to your Xbox 360 console. This should be the hard drive or memory unit you originally downloaded the content to.

2. Turn on your Xbox 360 console.

3. Sign in to Xbox LIVE with the gamer profile that originally downloaded the content.

4. Go to Xbox Marketplace. Select Account Management, and then select Download History.

5. Select an item, and then select Download Again.

6. Repeat step 5 for each item in your download history.

After you have downloaded your content again, anyone will be able use that content on that Xbox 360 console, regardless of whether the person is signed in to Xbox LIVE or not.

Note: License restoration works only on the Xbox 360 console that has been returned to you.

You may also choose to call Xbox Phone Support for further assistance. For US and Canada customers, you may call Xbox Customer Service at 1-800-469-9269 at your earliest convenience, and we'll be happy to help you. We are open everyday from 6am to 10pm US Pacific Time.

For international customers, please contact Xbox Customer Service in your local region. (To find the correct Customer Service number for your region first use this link http://www.xbox.com/en-US/ChangeLocale.htm to select the appropriate country and then use the contact number found under the support menu). You may also call international assistance (direct dial to the US) by dialing 425-635-7180.

To expedite service, please provide Service Request Number *********** when you call.

Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.

Best Regards,

Ashley

Microsoft XBOX Support Services

http://support.microsoft.com/

Thanks a million Ashley.

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